MNSConnected Workforce
Messaging & Notification
The right alert, to the right person, at the right time. Rule-based alarm and event notifications by email, SMS and other channels, with escalation, on-call rosters and acknowledgement tracking.
The challenge
Critical alarms are missed when they only appear on a control room screen, while too many notifications teach people to ignore them. Without escalation and acknowledgement, nobody knows who is responding.
Overview
Our Messaging & Notification application routes alarms and events from your control and operations systems to the people who need to act, using rules that consider severity, area, shift and on-call rosters.
Notifications escalate automatically when they are not acknowledged, and every message, acknowledgement and response is logged, so you can review response times and tune alerts to reduce noise.
Capabilities
What MNS does
Routing
- Rules by severity, area, equipment and shift
- On-call rosters and holiday cover
- Email, SMS and other channels
- Message templates with live values
Escalation
- Timed escalation when not acknowledged
- Acknowledgement from the message or the app
- Group and individual notifications
- Quiet hours and suppression rules
Review
- Complete log of messages and responses
- Response-time reporting
- Alarm flood and nuisance alarm analysis
- Audit trail of configuration changes
Benefits
Why manufacturers choose MNS
Faster response
Alerts reach the responsible person wherever they are, with automatic escalation.
Less alarm fatigue
Rules and suppression keep notifications relevant.
Clear accountability
Every acknowledgement and response is recorded.
Continuous improvement
Response data shows where alarms and procedures need attention.
Ask MNS in plain language
LS Assistant, the AI assistant in every Logical Systems application, answers questions from your live MNS records and shows the sources behind every answer. It keeps learning as your records, work instructions and resolved issues grow, and your data is never used to train AI models.
Answers with sources
Every answer cites the records and work instructions it used.
Your role, your site
It sees only what each user is allowed to see.
Asks before it acts
Every change it proposes needs a person's confirmation and is audited.
18 languages, voice on mobile
Questions, answers and content in your teams' languages.
Integration
Connects to the systems you run
Systems & protocols
- SCADA
- Alarm systems
- MES
- CMMS
- SMS
Walkthrough
See MNS working with scenarios from your own plant, guided by one of our engineers.
Talk to an engineerWorks with
Related solutions
See MNS in action
Book a demo with our engineers, using scenarios from your own plant.